Support

Before. During. After.

Find the manual, videos and solutions for your appliance. Search by model, name or barcode.

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166 products · 112 manuals available — support is continuously updated (videos, FAQs, solutions).

Frequently asked questions

Straight answers.

Where can I find the model number and barcode of my appliance?+

On the rating plate under or at the back of the appliance, and on the packaging. The barcode (EAN, 13 digits) is enough to find the support page.

Where can I find spare parts?+

Write to us with your appliance's model reference. We'll direct you to the nearest retailer.

Can I find MEDEK appliances in shops?+

Yes, MEDEK is stocked by a selected network of retailers in France. See the Where to buy page to find your nearest shop.