The MEDEK after-sales service.
Since August 2026, MEDEK France has handled its after-sales requests with Reepli technology. Common questions — warranty length, an appliance's manual, everyday use, the nearest retailer — receive an immediate answer, at any hour.
What after-sales service covers
- The warranty — how long it lasts, what it covers, how to claim it and which proof of purchase to provide.
- Manuals — finding an appliance's manual from its name or the EAN barcode printed underneath the product.
- Everyday use — first start-up, settings, maintenance, cleaning.
- Retailers — where to find a model near you.
When the assistant cannot answer, you can leave it your request: support replies on your appliance's support page. A faulty appliance, an exchange or a repair are handled by your retailer.
Our response times
| Your request | Our answer |
|---|---|
| Common question — warranty, manual, everyday use | Immediate, at any hour |
| Evenings, weekends and public holidays | Common questions receive an answer |
| A question the assistant cannot answer | Leave your request, the answer is published on the appliance's support page |
Leave a request
From your appliance's support page. Have the EAN barcode printed underneath the product or on its packaging to hand: it identifies the exact model and goes straight to the answer. If the assistant does not know, leave it your request — support replies on that same page. We reply neither by email nor through the contact form, and we collect nothing to contact you again.
Find my appliance's support page→Why we reorganised our after-sales service
A well-designed appliance is no substitute for a service that answers. Most of the requests we received were about the same things: the warranty, a mislaid manual, a setting. Answering them once more took up most of the time available, while genuinely complex cases waited.
So we handed common requests to an AI agent technology built for customer service. It finds the information in our own product documentation, answers in the customer's language, and steps aside as soon as it does not know. We kept control of what it knows — and of what it must not say.
Since it was introduced, requests to our after-sales service have fallen by 30%.
Frequently asked questions
Am I speaking to a robot or a person?
An automated assistant handles common questions and answers you directly. When it does not know, it says so and offers you the option of leaving your request; support replies on your appliance's support page.
Which appliances can after-sales service help me with?
The whole MEDEK range. The EAN barcode printed underneath the appliance or on its packaging identifies the exact model.
How quickly will I get an answer?
Immediately for a common question, at any hour, evenings and weekends included. For anything else, the answer is published on your appliance's support page: we do not reply by email.
Where can I find my appliance's manual?
On its support page, which you reach from the EAN barcode printed underneath the product. Our manuals are available in several languages.
Do you offer spare parts?
Some spare parts will shortly be offered for sale on the site.
What happens to my messages?
They are used to handle your request and kept in accordance with our privacy policy.
MEDEK France's after-sales service runs on Reepli technology.